Add Camera
Why is the connection unsuccessful after scanning?
What should I do if the camera reports an error after scanning the QR code?
Why are 5G Wi-Fi and enterprise-grade Wi-Fi not supported?
How to distinguish 2.4GHz Wi-Fi and 5GHz Wi-Fi?
Cannot find the QR code on the camera body?
Cannot find the QR code on the device body?
Device reports “WiFi password error”
Device reports “Cloud service connection fail”
Device reports “WiFi SSID not found”
Device reports “Authentication error”
Device reports “Retrieve IP timed out”
What should I do if the device reports an error?
Live View
Why can’t I access the live stream?
Why does the image/picture look blurry?
How to adjust the resolution of the live screen?
How to improve wifi connection?
How to change the WiFi network for your device?
How to use two way talk feature?
How to use Pan and Tilt feature?
Why does the image/screen look blurry?
How to do if the image is upside down?
How to do if I can’t hear the live sound?
Introduction to Features in the Live View
Cloud Recordings
Why are there so many videos with no movements?
Micro SD Card
How to record/save videos on a Micro SD card?
How to format a Micro SD card?
How to view videos on the Micro SD card?
Account
Remember the password when logging in
Remember Wi-Fi name and password after successful connection
Awareness Service
How to cancel automatic renewal?
How to create an Activity Zone and how does it work?
What is a package detection feature?
Explore the World of Birds with Bird AI: A Comprehensive Guide for Users
APP Features Experience
How to adjust the sensitivity of night vision?
Motion Detection
How to enable motion detection?
How to set the motion detection duration?
Can the camera be installed behind a window/glass?
Why are some movements missed?
What should I do if the device is not recording/detecting motions?
How to resolve the issue of not receiving notifications?
Can the device record continuously?
Can the deleted videos be recovered?
Where is the cloud video storage?
Can the notification sound be changed?
Why are the cloud videos deleted?
Can the device be installed behind a window/glass?
How do I know if my device supports Motion Tracking?
What should I do if cloud videos can’t play?
Can the videos only be stored in the Micro SD card?
Notifications
Why are notifications delayed?
Why can’t I receive notifications?
Why are there so many false notifications?
Why are notifications delayed after purchasing a plan?
Streaming Interconnection
Why is it saying “No camera currently supports Google Assistant”？
What is Streaming Interconnection?
Why is it saying “No camera currently supports Alexa”？
How to check if my device is connected successfully?
Why does my camera keep showing “Interconnecting…please wait”?
What is Interconnect Streaming and High-Performance Encoding?
Share Camera
How to add users or share your camera with another person?
Can two or multiple people be logged in?
How to remove users or stop sharing?
What are the permissions of shared users?
How to find the QR code for the admin?
Can I watch the camera on my computer or tablet?
Charge Camera/Battery
Why can’t the camera be charged?
Why doesn’t the battery last long?
How to connect the Solar Panel to your Pan & Tilt Camera?
Can the camera be used with a solar panel?
How long does it take to fully charge the camera?
How can I extend the battery life?
Will Wi-Fi environment affect the camera battery?
What do different colors of the indicator light mean?
Others
What should I do if the battery camera cannot be turned on?
What should I do if the camera malfunctions?