If the camera reports a “Wi-Fi password error” error when you connect it:
Please double-check the password you entered and make sure it is correct. And please pay attention to special characters, e.g. space.
It is recommended that the Wi-Fi password does not contain special characters or be too long. If the Wi-Fi password contains special characters or is too long, please try to simplify the password and try again.
If your phone and camera are connected to the same Wi-Fi network, to verify the accuracy of the entered Wi-Fi password, you can first disable the Wi-Fi connection on your phone forget the network, and then manually enter the password to reconnect. Once your phone is reconnected to Wi-Fi, try connecting to the camera using the same Wi-Fi password.
If possible, try to connect the camera to the phone’s hotspot or another Wi-Fi.
In addition, you can also try rebooting the camera to add it back to the WiFi network.
If the camera reports nothing or you are still unable to connect the camera to your 2.4GHz WiFi network after trying the listed solutions, please contact us from the app for further technical assistance.
If possible, please provide the support team with the following information to resolve the issue in a timely manner:
- The serial number of the camera.
- A short video showing the WiFi connection process.