Why is the camera offline?

Offline means that the camera does not successfully connect to Wi-Fi. In this case, the camera will not work properly. The following reasons may cause the camera to be offline, please check one by one.

Check the Device Power Supply Status

Battery Camera:

If the device is equipped with a battery, please verify whether the battery has insufficient charge or if the device is turned off. To power on the device, please press and hold the power button for about 5 seconds.

If the device can’t be turned on by holding the power button and the indicator light is flashing red, it means that the device is in low battery mode. In this case, please use a DC Output 5V/1.5A charger to fully charge it first.

Depending on the battery capacity, the device’s charging time varies. In general, it takes 8~15 hours for a full charge.
The device indicates a yellow light for charging and a green light for a full charge.

If the device can’t be turned on by holding the power button and it has power, you can try to Reboot the Device. If it still does not work, you can keep it plugged in and reboot it again.

Plug-in Camera:

If the device is powered through a wired charger, please ensure that the power supply is connected well. If the device loses power, try reconnecting the power source.

The camera disconnects from Wi-Fi, or the camera’s Wi-Fi connection is unstable

The router does not work

Please check whether the router is working. You can judge by checking whether other devices (such as mobile phones) can connect to the Wi-Fi and can access the Internet. If this router is indeed not working, please make sure it works first.

You can tell whether the router is working or not by checking whether other devices, for example, your mobile phone can connect to the Wi-Fi router and can access the Internet.

Please check whether the router’s Wi-Fi name and password have been changed. If yes, you will need to re-add the camera to the App.

The Wi-Fi signal is unstable

Low or Medium Wi-Fi signal will cause the device to go offline. Please move the device as close to the router as possible. Thick walls, bricks, ceramics, electromagnetic devices, a large amount of liquid, and large metal objects may interfere with Wi-Fi signals. Please try to avoid these objects. Or if possible, you can boost the Wi-Fi signal with a Wi-Fi extender.

However, a strong Wi-Fi signal does not equal a good Wi-Fi connection. It is only one factor that is indicative of a good network connection. So if your device’s Wi-Fi signal is strong but it is still offline, you may need to try another Wi-Fi.

Please move the camera as close to the router as possible. If possible, please boost the signal strength of your router.

You can try restarting the router.

You can try connecting the camera to another Wi-Fi or another phone’s hotspot.

The mobile phone cannot access the Internet, or its network connection is unstable

Please make sure that your phone can access the Internet.

Please make sure that the mobile phone has enabled the network permission for the APP.

You can try to reconnect the camera again after pulling down on the APP homepage to refresh the device list.

You can try to reconnect the camera when the phone’s Wi-Fi connection is good.

You can try to connect another Wi-Fi to your phone or switch to a mobile network to reconnect the camera again.

You can try to reconnect the camera again on another phone.

Camera is off

Please confirm whether the camera is turned on, if not, please long-press the power button to turn it on. If the camera cannot be turned on, please confirm whether the camera has battery power. If the camera is out of power, please use a 5V/1.5A charger to charge the camera before turning it on.