If the camera reports a “Retrieve IP timed out” error when you connect it:
- The error can be caused by the DHCP server of the router not being enabled.
Please enter the router’s admin address in the browser address bar (usually the admin address will be written on the router‘s body) > enter the admin password to go into the admin site > click LAN > click DHCP Server to make sure the DHCP server is enabled and the IP Pool Address is set correctly.
- The error can also be caused by there being too many devices connected to the router so the camera fails to get an IP from the router.
Please try to restart the router and try to connect the camera again.
If possible, try to connect the camera to another Wi-Fi.
In addition, you can also try rebooting the camera to add it back to the WiFi network.
If the camera reports nothing or you are still unable to connect the camera to your 2.4GHz WiFi network after trying the listed solutions, please contact us from the app for further technical assistance.
If possible, please provide the support team with the following information to resolve the issue in a timely manner:
- The serial number of the camera.
- A short video showing the WiFi connection process.