When the camera fails to function properly, you can try to reboot the camera. The rebooting operation will totally cut off the power and clear the temporal status of the camera system, which can fix some corner-case issues caused by the system failure.
The reboot steps are different for different models of cameras. Please find the reboot steps for your camera below.
Battery Camera
For most battery cameras, you will find the reboot hole near the power button which is located at the bottom of the camera covered by a silicone cover. Please open the silicone cover, press the reboot hole with the pin included in the box or a pointed tool like a paperclip, and gently apply pressure on the pin/pointed tool. After releasing the pin/pointed tool, the camera will restart automatically, in which you will see the indicator light( blue or white, depending on the camera’s model) on and hear a startup sound.
For some battery cameras with a removable shell (e.g., camera as shown in the following figure), you need to open the back shell of the camera and then open the rubber plug on the side of the camera. Next, press the reboot hole with the pin included in the box or a pointed tool like a paperclip, and gently apply pressure on the pin/pointed tool. After releasing the pin/pointed tool, the camera will restart automatically, in which you will see the blue light on and hear a startup sound.
For PTZ battery cameras, the reboot hole is also near the power button which is located at the top of the ball part. Please open the silicone cover and press the reboot hole with the pin included in the box or a pointed tool like a paperclip; gently apply pressure on the pin/pointed tool. After releasing the pin/pointed tool, the camera will restart automatically, in which you will see the blue light on and hear a startup sound.
For all battery cameras, if you further want to reset the network of the camera, please double click the power button to make the camera enter the network config mode. Next, please follow the app prompts to set up the camera again.
Plug-in Camera
For plug-in cameras, please reconnect the power to the camera by re-plugging the Micro USB charging cable.
If you further want to reset the network of the camera, you can find the reset button on the top of the camera and then press and hold it for 3s (for some models, you may need to find the reboot hole on the top of the camera and then press the reboot hole with the pin included in the box or a pointed tool like a paperclip, gently apply pressure on the pin/pointed tool). After releasing the reset button/pin/pointed tool, you will hear a startup sound, and the camera will automatically rotate. Next, please follow the app prompts to set up the camera again.
If the issue still persists, please submit feedback from the app for further technical assistance.