If the camera reports an “Authentication error” error when you connect it:
The error can be caused by the router’s encryption method not being supported.
Please set the router’s encryption method as WPA/WPA2-PSK.
The error can also be caused by special authentication methods like SMS/Web authentication being enabled.
- Please disable any special authentication method like SMS/Web authentication.
- If possible, try to connect the camera to another Wi-Fi.
In addition, you can also try rebooting the camera to add it back to the WiFi network.
If the camera reports nothing or you are still unable to connect the camera to your 2.4GHz WiFi network after trying the listed solutions, please contact us from the app for further technical assistance.
If possible, please provide the support team with the following information to resolve the issue in a timely manner:
- The serial number of the camera.
- A short video showing the WiFi connection process.