The following factors may lead to blurry images/pictures. Please check them one by one.
Please remove the protective film from the camera lens.
Please make sure the camera lens surface is clean, not covered by any object, and not scratched or worn.
When the camera’s network connection is poor, the image quality may be affected. In SD mode (720p), the image/picture is more blurred than in HD mode (1080p).
To get a clearer live image, you can tap the “full screen” icon in the bottom right corner of the live window on the homepage > tap “SD” and change it to “HD.”
To get a clearer playback/recording image, you can tap the camera “setting” icon > tap Motion Detection > tap “Resolution” on the Motion Detection page> Select “HD.”
Please note that HD will use more network data (bandwidth) and will consume more battery power.
If the camera falls from a height, the imaging components may get damaged. If the camera malfunctions due to a hardware issue, please contact the seller directly.