The following factors may lead to foggy image/picture. Please check them one by one:
Please remove the protective film from the camera lens.
Please make sure the camera lens surface is clean, not covered by any object, and not scratched or worn out.
When the camera’s network connection is poor, the image quality may be affected. In SD mode, the image/picture is more blurred than in HD mode.
To get a clearer “live image”, you can tap the “full screen” icon in the bottom right corner of the live window > tap “SD” and change it to “HD”.
To get a clearer “playback/recording image”, you can tap the “camera setting” icon > tap “Video Settings” > tap “Resolution” > Select “HD”.
Please note that HD will use more network data (bandwidth) and will consume more battery power.
If the camera falls from a height, the imaging components may get damaged. If the camera malfunctions due to a hardware issue, please contact the seller directly.