2.4GHz Wi-Fi and 5GHz Wi-Fi are wireless signals that represent electromagnetic waves of different frequencies. The 5GHz signal has a high frequency and a short wavelength, while the 2.4GHz signal has a low frequency and a long wavelength. Therefore, the 2.4GHz signal has less attenuation when passing through obstacles, and the ability to penetrate the wall is higher than that of the 5GHz signal; when the distance between the routers is the same, the 5GHz signal is weaker than the 2.4GHz signal. Therefore, the camera only supports 2.4GHz Wi-Fi, not 5GHz Wi-Fi.
Home Wi-Fi can be connected by entering the Wi-Fi name and password, while enterprise-grade Wi-Fi requires trusting a certificate, which the camera cannot implement, so enterprise-grade Wi-Fi is not supported.
Notes for Wi-Fi Configuration
If your router only supports 2.4GHz Wi-Fi, the camera can directly connect to it.
If your router supports both 2.4GHz Wi-Fi and 5GHz Wi-Fi, and you’ve enabled “Smart Connect” or something like that, the SSID and password of 2.4GHz Wi-Fi and 5GHz Wi-Fi are the same, so the camera can directly connect to the 2.4GHz Wi-Fi automatically.
If your router supports both 2.4GHz Wi-Fi and 5GHz Wi-Fi, and you’ve not enabled “Smart Connect” or something like that yet, then the SSID of 2.4GHz Wi-Fi and 5GHz Wi-Fi is different. The camera can only connect to 2.4GHz Wi-Fi but not to 5GHz Wi-Fi.
If your router only supports 5GHz Wi-Fi and does not support 2.4GHz Wi-Fi, you may need to replace a router that supports 2.4GHz Wi-Fi.
Other Notes
Please ensure that the 2.4GHz Wi-Fi signal strength is good. If the camera is too far away from the router, it may not connect to the Wi-Fi.
If your Wi-Fi router has been connected to too many devices, for example, phones and computers, the camera may fail to connect to the Wi-Fi because of the IP address conflict.