This is how motion detection works: when the PIR sensor perceives a change in the environment, motion detection will be triggered. The change in the environment can be a moving object, light change, the alternation of hot and cold air, etc. Particularly common false triggers include trees shaking after being blown by the wind, the cold air of the air conditioning, etc. Here are tips for you to adjust:
Change the position of the camera to avoid false triggers.
Set motion detection sensitivity to “Low” or “Medium”.Tap the camera “setting” icon > tap Motion Detection > tap Detection Sensitivity. After doing that, the distance the PIR sensor can detect will become shorter so that false triggers may be reduced.
Use the “Do not disturb” feature. Tap the “bell” icon on the top of the app’s homepage to enable “Do not disturb”. You can set not to receive notifications in the next 30 minutes/2 hours/12 hours.
Use the “sleep mode” feature. Tap the camera “setting” icon > tap Sleep Setting >tap Schedule Setting > tap Add a sleep plan > set the sleep period for the camera and select the date on which the sleep period will take effect. Then the camera will detect motions only in the non-sleep period. So will notifications.
Purchase the App Awareness service. Then you can set to only receive smart notifications (recognized Person/Vehicle/Pet/Package). You can also set an activity zone to only receive notifications when motions are detected in the zone. Please rest assured that only unwanted notifications will be filtered, and the camera will still record any motions.
If the issue still persists, please submit feedback from the app for further technical assistance.
Every smart security camera user has experienced it – a flurry of notifications, only to find out that it was just a gust of wind shaking the trees or the shift in hot and cold air from the air conditioning. These false notifications can be overwhelming, causing annoyance and possibly leading to overlooking a real security concern.
Understanding the Trigger Mechanism
At the heart of the issue, we need to understand how motion detection works. The security camera has a Passive Infrared (PIR) sensor that constantly monitors the environment for any changes. These changes can be due to a moving object, light change, alternation of hot and cold air, and many other factors. When the sensor perceives such a change, motion detection is triggered, and a notification is sent. However, this method can cause common false triggers, such as the shaking of trees due to the wind or changes in temperature from the air conditioning.
Tackling False Notifications
If you’re tired of these unwarranted disturbances, here are some tips to adjust the settings on your camera to help reduce the number of false notifications:
- Re-adjust the Camera Position: If your camera is in a location where it’s frequently triggered falsely – near an air conditioning vent or facing a tree, for instance – you may want to consider changing its position.
- Change Motion Detection Sensitivity: You can tap the camera “setting” icon > tap Motion Detection > set the motion detection sensitivity to “Low” or “Medium”. This shortens the distance the PIR sensor can detect, which may help reduce false triggers.
- Activate ‘Do not disturb’: Tap the “bell” icon on the top of the app’s homepage to enable “Do not disturb”. This allows you to temporarily halt notifications for a set period of time – 30 minutes, 2 hours, or 12 hours – depending on your preference.
- Use the ‘Sleep Mode’ Feature: This feature allows you to control when your camera is actively detecting motion. Tap the camera “setting” icon > tap Motion Detection > locate the sleep settings. You can either make the camera sleep immediately or schedule sleep periods in advance.
- Opt for the Awareness Service: If you’re still receiving too many false notifications, you might want to consider purchasing the Awareness service. This service enhances the smart notification feature of the camera, enabling you to receive alerts only for recognized persons, vehicles, pets, or packages. Additionally, it also allows you to set an activity zone, notifying you only when motions are detected within this specified area. This feature does not compromise the recording capabilities of the camera; it only filters unwanted notifications.
If you’ve tried these suggestions and are still facing issues, we’re here to help. You can submit feedback from the app or reach out to us directly for further technical support at [email protected]. Our goal is to ensure your security camera experience is efficient and focused, letting you concentrate on the notifications that truly matter.