Firstly, if you haven’t added your device to the app yet, ensure that your device is connected to a 2.4GHz WiFi network. If you’re not sure whether your WiFi network meets this requirement, contact your router provider for confirmation. You can also visit this guide on How to distinguish 2.4GHz WiFi and 5GHz WiFi?
To add your device to the app, you can refer to Add Device Steps
Once your device is connected to a 2.4GHz WiFi network, signs that your device’s WiFi connection is still not strong enough may include poor video quality or frequent buffering, dropped connections, or slow or delayed video feeds. You can try the following steps to improve your WiFi connection:
- Move the device closer to the router: If the device is far from the router, the signal strength may be weak. Moving the device closer to the router or vice versa can improve the signal. Additionally, ensure that there are no obstructions such as thick walls, bricks, ceramics, electromagnetic devices, large amounts of liquid, and large metal objects that may interfere with the WiFi signal between the device and the router, and that the device is within range of the network.
- Restart the router: Sometimes simply restarting the router can resolve connectivity issues, so you can try unplugging the router for a few minutes, then plugging it back in and powering it on again.
If the above steps don’t resolve the issue, try the following:
Something You Can Do on the Device
- Make sure the device’s firmware is up to date. Outdated firmware on the device can cause issues, as can using outdated equipment that is not designed to handle high bandwidth requirements.
- Adjust the device’s settings: You can try adjusting the device’s settings to use a lower-quality video stream, which may reduce the bandwidth requirements and improve the connection. To be specific, you can set the resolution to SD in the full-screen live view (landscape live view).
Something You Can Do on the Router
- Reduce the number of devices connected to your network: Too many devices connected to your network can slow down your connection. Disconnect any devices that you’re not using.
- Upgrade your router: If your router is outdated or doesn’t have a strong signal, upgrading to a newer model can improve your connection.
- Use a WiFi extender or mesh network: WiFi extenders and mesh networks can extend the range of your network and improve signal strength.
- Adjust the router’s settings: Adjusting the Quality of Service (QoS) settings on your router can prioritize traffic for your device. You can also adjust the wireless channel to reduce interference from other devices and adjust the router’s antenna orientation to improve signal strength. You may need to contact your router provider for help.
- Upgrade your internet plan: If you’re experiencing slow internet speeds or if multiple devices are using the network at the same time, upgrading your internet plan may help improve your connection.
By taking these steps, you can help ensure that your device has a stable and reliable network connection at all times. If you’re still having issues after trying all these steps, you can submit feedback on the app to get further technical assistance.