Power on and Enter Pairing Mode
1.Poke and hold the removable hole at the top of the doorbell using the included pin or a paperclip to remove the bracket and locate the power button.
2.Press and hold the power button for about 5 seconds until you hear a startup sound and see a blue indicator light turn on.
3.Wait for the doorbell to automatically enter pairing mode, indicated by a continuous ‘Ding Dong Ding Dong’ sound and a flashing blue light.
Note: For first-time setup, the doorbell should enter pairing mode automatically. If it doesn’t, double-click the power button.
Connection Methods
Before proceeding to App Setup, note that there are two ways to add your doorbell to the app:
- Bluetooth Connection (Fastest, Recommended)
- QR Code Connection (Alternative when Bluetooth is not available, fails, or for devices that do not support Bluetooth Connection)
App Setup
4.Enable Bluetooth for your phone and for the app in your phone’s settings.
Note: For Android phones, enabling Bluetooth on the device is sufficient. For iOS phones, make sure to also grant the app permission to use Bluetooth.
5.Open the app.
6.Tap “Add camera now” and follow the in-app instructions to connect the doorbell to a Wi-Fi network.
Note: The doorbell only supports 2.4G Wi-Fi.
7.Once connected, name your doorbell and set its location for easy identification and quick filtering.
Install Camera Close to Router
8.Next, the app will assess the doorbell’s Wi-Fi signal strength. Avoid locations where the signal is marked as “Low.” For optimal performance, position the doorbell near the Wi-Fi router. Be aware that obstacles like thick walls, brickwork, ceramics, electromagnetic devices, large liquid quantities, and substantial metal objects can interfere with Wi-Fi signals. If the signal remains weak, consider upgrading your router or using a Wi-Fi extender.
9.At the end of the app setup, the app will ask whether to enable the “Remove Alarm” feature. This feature triggers an alarm if the doorbell’s bracket is detached from the main unit. We recommend selecting “Off” during initial the setup to avoid unintended alarms, as you may not have physically installed the doorbell yet. Once the doorbell is securely installed, you can activate this feature through the app’s “Alarm Settings” page for added security.
Final Configurations
10.On the app’s homepage, tap on the “setting” icon – Settings icon.PNG to set your preferences for motion detection, notifications, recordings, alarms, and any other features.
Troubleshooting
If you face any setup issues, please submit a feedback ticket with relevant details to help our support team provide targeted and effective assistance. While not all information is required, the more you provide, the better. Possible details include:
- Indicator light color.
- Sounds from the doorbell.
- Error messages (displayed or announced).
- A brief description or a video of your steps, or any applicable screenshots.